The City of Bruceville-Eddy complies with Federal civil rights laws and is committed to providing its programs and services without discrimination in accordance with:
- Title VI of the Civil Rights Act of 1964, prohibits discrimination based on race, color, or national origin (including language).
- Section 504 of the Rehabilitation Act of 1973, which prohibits discrimination based on disability.
- Title IX of the Education Amendments Act of 1972, prohibits discrimination based on sex in education programs or activities.
- Age Discrimination Act of 1975, which prohibits discrimination based on age.
- U.S. Department of Homeland Security regulation 6 C.F.R. Part 19, which prohibits discrimination based on religion in social service programs.
To File a Complaint & Accepting Complaints
If you think that the City of Bruceville-Eddy has failed to provide these services or discriminated in another way based on race, color, national origin (including language), disability, sex, or age, you can file a complaint in person or by mail, fax, or email:
- City Hall: 144 Wilcox Drive Eddy, Texas 76524
- Mailing Address: 144 Wilcox Drive Eddy, Texas 76524
- Fax: 254-859-5779
- E-mail: kmanton@bruceville-eddy.us
Processing Complaints
Once a complaint is made to the City, the City Administrator or designee will provide written acknowledgment of the complaint within 10 days of receipt and will detail how the recipient will correspond with the complainant throughout the investigation.
The City Administrator will investigate and resolve the complaint by conducting an internal investigation of the complaint or in complex situations, may refer the complaint to an appropriate external agency for investigation, such as a local or state human rights commission. When conducting the investigation internally, it will be completed within six months of receipt, or if referring the complaint, it will be referred within 14 days of receipt.
All complaints will be tracked through a spreadsheet that resides in The Office of the City Administrator. The spreadsheet will include the date, complainant, type of complaint, how it was investigated, and the final disposition of the complaint.
Persons with disabilities and limited English proficiency can access the complaint process by contacting The City of Bruceville-Eddy City Administrator. The City of Bruceville-Eddy:
- Provides free aids and services, such as written information in other formats (large print, audio, accessible electronic formats, etc.), to communicate effectively with persons with disabilities.
- Provides free language services, such as qualified foreign language interpreters and information written in other languages, to ensure meaningful access to programs and activities for persons with limited English proficiency.